Shingie Chisoro Dube
The entry of the app-based Uber service into South Africa’s local passenger transport industry in 2013 raises important competition and regulatory issues. Uber is a taxi smart phone application that uses the customer’s smartphone to detect their specific location using the global positioning system (GPS), and instantly connects the customer to the nearest available driver. Uber taxis work in exactly the same manner as traditional metered taxis in that they both take the customer to their intended destination for a metered fee. However, Uber is a technology-driven service that uses a convenient electronic taxi-hailing system to find, book and pay for taxi services. This presents an innovative new technology platform in the local taxi industry.